Guest Relations Employee (m/f/d)
YOUR TASKS
- Active presence in the hotel lobby to greet and assist arriving guests.
- Providing excellent service to our discerning international guests
- Guest information on events, recommendations and reservations of all kinds
- Recommendations and reservations for restaurant visits, leisure activities
- Organising guest requests around birthdays and special occasions
- Contacting guests to pre-arrange tailor-made experiences
- Upselling of additional services
- Planning and supervision of all events
- Close cooperation with Front Office, Sales & Marketing, Housekeeping, Kitchen and Service
- Conducting tours of the hotel
- Complaint management
- Compliance with quality standards
- Customer relation management
YOU SHOULD PROVIDE THE FOLLOWING
- Training or studies in tourism with at least 3 years of proven professional experience ideally in the upscale hotel industry
- Pleasure in contact with guests
- Passionate host with hospitality gene
- Exceptional organisational skills and results orientation with the ability to be flexible and work well under pressure
- Class B driving licence
- Ideally experience with the Elite hotel system
- Very good written and spoken German and English skills
- Economical as well as independent way of working
BENEFITS & INCENTIVES
Naturhotel Forsthofgut is known as one of the most renowned five-star hotels in the Alps and we only succeed because of the excellent work of our staff. As part of this team, Naturhotel Forsthofgut therefore offers you all the requirements to ensure that we can be successful together.- All-inclusive onboarding at the start of work for a good start
- Free fresh full board also on days off
- Permanent employment contract in a year-round company
- 5-day week
- Accommodation in modern lodgings possible according to availability
- Free use of our waldSPA and gym 24/7
- Further development tailored to your personal needs within the framework of our FHG Campus
- Perfect leisure activities in the region
- 13th & 14th monthly salary in proportion to KV
- Provision of your high-quality uniforms
- Price advantages in the hotel, in the region and online via your "Save-The-Ocean" employee card
- Company health management
- "Employee-recruit-employee" bonuses
A minimum salary according to the collective agreement for hotels and restaurants applies. There is a possibility of overpayment depending on your qualifications and professional experience.
| Job position | Are you a dream fulfiller, a facilitator and passionate about understanding guests? For our nature-loving house with 109 rooms and suites in the heart of one of the most beautiful regions of Austria, we are looking for a lucky charm to work with and support our team. And with great colleagues and lots of fun, we will make sure that your time with us is the best of your life. |
|---|---|
| Category | Purveyors of Happiness |
| Starting date | from Immediately |
Contact
Leonie Kröncke+43 6583 8561 48
Forsthofgut
Hütten 2
A-5771 Leogang (Salzburger Land, Austria)